“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means”. -Ronald Reagan
Proper conflict resolution skills are designed to keep disagreements from escalating while continuing to discuss each point of view and eventually reach a collaborative conclusion. By using conflict resolution skills, you’ll be better equipped to learn from and teach others in both the professional and personal realm
The ability to successfully resolve conflict depends on your ability to:
- Manage stress quickly while remaining alert and calm. …
- Control your emotions and behavior. …
- Pay attention to the feelings being expressed as well as the spoken words of others.
- Be aware of and respect differences.
- Stating the situation as a mutual problem
- Avoidance of personal criticism and blame
- A willingness to be flexible
- Use of the word “we” instead of “I” to demonstrate mutuality
- Identification of multiple ideas and options for consideration
- Provision of time for parties to take ideas back for reflection and discussion with stakeholders
- A commitment to resolution and action based on the decision or outcome.
